Concessions Stand Lead

Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Concessions Stand Lead is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The successful candidates must be personable and able to work in an ever- changing fast-paced environment.

This role pays an hourly rate of $20.00 CAD and is tip eligible.

Benefits for Part-Time roles: Pension matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Oversee concession stand setup, including inventory verification, equipment checks, and staff assignments
• Ensure all sanitation, safety, and operational procedures are followed prior to and during events
• Provide direction and support to stand staff and volunteers to maintain speed of service and guest satisfaction
• Monitor food production levels based on event attendance projections
• Supervise and assist with cash handling procedures, ensuring accuracy and accountability
• Train and mentor employees on company procedures, service standards, and best practices
• Create a safe, respectful, and inclusive work environment; report safety concerns and incidents immediately
• Serve as a role model by maintaining a professional appearance, positive attitude, and high service standards
• Supervise responsible alcohol service, including ID checks and monitoring guest consumption
• Assist with order taking, POS transactions, guest interaction, and food delivery when needed
• Maintain cleanliness and operability of all equipment and workspaces
• Enforce company policies and procedures while upholding venue standards
• Support employee relations including coaching, corrective action, and documentation
• Assist with inventory, training sessions, and other special projects as needed

Qualifications

• At Least 1-2 years' experience working in a supervisory capacity in a food & beverage environment
• Ability to lead and supervise the work of others
• Ability to communicate effectively with all stakeholders including co-workers, customers and management which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Possess valid food handling certificate and Safe Serve Certificate
• Ability to handle cash accurately and responsibly
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.