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Collections Specialist

Job Description


  • Own and manage a personal portfolio of customer accounts – perform direct collections, make calls, send follow-ups, and resolve disputes to ensure timely payment, representing a significant portion of the role’s responsibilities.

  • Conduct “second voice” escalated calls and assist with high‑risk or disputed accounts.

  • Reinforce collection targets, monitor performance, and ensure team goals are achieved.

  • Review aging reports, identify problem accounts, and recommend delinquent accounts for collection agency placement.

  • Provide updates to Controller regarding high‑risk accounts, collection forecasts, and overall receivable trends.

  • Approve credit limits for new and existing customers in alignment with company policies.

  • Support cash/cheque/EFT deposit processes when required.

  • Coordinate with Sales and Operations to resolve disputes and maintain strong customer relationships.

  • Train, coach, and mentor collections staff on best practices, negotiation, and communication.

  • Assist Accounting with special projects, reconciliations, and reporting.

  • Maintain accurate and confidential customer credit files and records.

  • Recommend process/system improvements to enhance collection efficiency and reporting accuracy.


Requirements



  • College diploma or degree in Business/Finance/Accounting preferred.

  • 5+ years of progressive credit & collections experience, including at least 2 years in a supervisory/team lead role.

  • Strong leadership and coaching abilities, with a hands‑on approach to collections.

  • Excellent communication, negotiation, and conflict‑resolution skills.

  • High level of analytical and problem‑solving skills.

  • Organized with ability to manage multiple priorities and meet deadlines.

  • Proficiency with MS Office (Excel, Word, Outlook); ERP/AR system familiarity an asset.


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How to Apply

Ready to start your career as a Collections Specialist at The Staffing Alternative?

  1. Click the "Apply Now" button below.
  2. Review the safety warning in the modal.
  3. You will be redirected to the employer's official portal to complete your application.
  4. Ensure your resume and cover letter are tailored to the job description using our AI tools.

Frequently Asked Questions

Who is hiring?

This role is with The Staffing Alternative in Vaughan.

Is this a remote position?

This appears to be an on-site role in Vaughan.

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What skills are needed?

Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.

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