Collections Account Manager - Bilingual (Spanish)

Job Description

<p><h3>Collections Account Manager - Bilingual (Spanish)</h3>
<p>Join to apply for the <b>Collections Account Manager - Bilingual (Spanish)</b> role at <b>Ritchie Bros.</b></p>
<p>The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Bros. platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.</p>
<h3>Responsibilities</h3>
<ul>
<li>Responsible for the early-stage collections on majority commercial and some consumer accounts</li>
<li>Prioritizes collections of accounts within team</li>
<li>Identifies process gaps and recommends solutions for improvements</li>
<li>Problem solves a solution for early defaults and collapses and presents to management</li>
<li>Responsible for reducing the collapse rate</li>
<li>Track and report (excel and qualitative feedback) on work queue results</li>
<li>Controls the negotiation with customers on payment timelines, partial payments, default fees, etc</li>
<li>Responsible for operational issues</li>
<li>Performs other duties as assigned</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios</li>
<li>Professional level Spanish speaking</li>
<li>Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement</li>
<li>Strong communication skills – listening to customers and understanding their situation</li>
<li>Excellent phone etiquetteStrong written communication through email</li>
<li>Excellent questioning and probing skills</li>
</ul>
<h3>Seniority Level</h3>
<p>Mid-Senior level</p>
<h3>Employment type</h3>
<p>Full-time</p>
<h3>Job function</h3>
<p>Sales and Business Development</p>
<h3>Industries</h3>
<p>Construction, Machinery Manufacturing, and Truck Transportation</p>
<p>Location: Burnaby, British Columbia, Canada</p></p>
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