Call Center Representative

Job Description

Location: Fully remote anywhere in the GTA. (Occasional visits to office is required)

Duration: Starting as soon as possible until December 2026, with potential extension.

Background Check Requirement: Background check required prior to hiring

Pay Rate: $25/hour - $28/hour

Hours: Monday to Friday 9am-8pm (rotating shifts)

About the Opportunity

Join a leading client in the Automotive Industry as a Remarketing Service Specialist, where you will play a vital role in enhancing dealer relations and streamlining online sales processes. In this dynamic position, you'll work closely with internal teams and dealer partners, ensuring seamless communication and efficient problem-solving to support the organization's remarkable growth. Your dedication will not only impact operations but also enhance the overall experience for dealers and customers alike.

This fully remote role offers the flexibility to work from home while collaborating with a motivated team. You will enjoy a culture that values innovation, accountability, and a strong commitment to customer service. If you thrive in fast-paced environments and are passionate about the automotive sector, this is an exciting opportunity to make a difference!

What’s in it for You

Experience a workplace that prioritizes balance and nurtures talent. You’ll benefit from ongoing mentorship and professional growth opportunities while working alongside a team that values collaboration and diverse perspectives. Here, every contribution matters, and you’ll feel empowered to share your ideas and drive change.

Your Responsibilities

• You’ll respond to inquiries related to vehicle purchases, lease-end quotes, title and ownership, and dealer service loaner processes.
• In this role, you’ll monitor dealer sales channels and support inquiries across various direct and pre-owned vehicle programs.
• You will investigate vehicle status changes and identify patterns, ensuring issues are addressed promptly.
• Manage email queues and support channels for dealer partners using direct sales platforms, ensuring timely communication.
• You’ll issue and follow up on manual dealer payoff quotes, including handling any shortages when necessary.
• Act as a liaison between dealers and internal field teams, ensuring timely grounding and processing of vehicles.
• Monitor service level agreements (SLAs) and hold vendors accountable for the timely fulfillment of remarketing-related services.

Skills and Qualifications

• 2-4 years of experience in a customer service or call center role.
• Must have experience in the Banking/Financial services industry.
• Strong communication and problem-solving skills.
• Analytical and conceptual thinking abilities, with a keen eye for detail.
• Proficient with computer applications, including Outlook, Excel, Word, PowerPoint, and Oracle.
• Ability to integrate people, processes, or systems effectively.
• Positive attitude, team-oriented, and highly motivated.
• Capable of working independently with minimal supervision.
• College diploma required; Bachelor’s degree in business is preferred.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching, and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.