Call Center Billing Representative

Job Description

<b>Call Center Billing Representative<br></b>
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Support a leading insurance organization with a hybrid role based in Ontario. Handle client billing inquiries, manage customer communication across channels, and contribute to a high-volume contact center. This position combines service excellence, technical accuracy, and professional communication in a dynamic environment.<br>
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<b>What is in it for you:</b><b><br></b>
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<br>• Hourly salary of $19.15.<br>
<br>• 6-month contract.<br>
<br>• Full-time position: 37.50 hours per week.<br>
<br>• Monday to Friday, between 8:00 am and 8:00 pm.<br>
<br>• 2 weeks of on-site training required.<br>
<br>• Hybrid schedule based on a smart working model: 50% of working days in-office per month.<br>
<br>• Office days rotate weekly: Tuesday and Wednesday one week, then Tuesday to Thursday the next.<br>
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<b>Responsibilities:</b><b><br></b>
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<br>• Provide professional, timely, and courteous support to customers and brokers for billing telephone inquiries.<br>
<br>• Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.<br>
<br>• Support inbound insurance and claims inquiries with accurate triage to appropriate internal teams.<br>
<br>• Communicate clearly and empathetically through phone and email, resolving inquiries and explaining available programs or services.<br>
<br>• Systematically collect relevant information to ensure seamless customer interactions.<br>
<br>• Demonstrate accountability and follow-through in customer relations.<br>
<br>• Handle a high call volume, with a minimum expectation of 70+ calls per day.<br>
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<b>What you will need to succeed:</b><b><br></b>
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<br>• Secondary education or post-secondary diploma preferred.<br>
<br>• 1–2 years of experience in a contact center or similar customer service role.<br>
<br>• Proven ability to multitask in a fast-paced environment.<br>
<br>• Professional phone and email communication skills.<br>
<br>• Strong interpersonal skills and customer problem-solving abilities.<br>
<br>• Proficiency in Microsoft Word, Excel, and web-based Windows applications.<br>
<br>• Flexibility to adapt to changing priorities and schedules.<br>
<br>• Reliable attendance and punctuality.<br>
<br>• Bilingual French knowledge is considered an asset.<br>
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<b>Why Recruit Action?</b><b><br></b>
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Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.<br>
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