Business Service Analyst Co-op

Job Description

BUSINESS SERVICES ANALYST (Co-op)

About TelMAX Inc.

telMAX is a private equity backed all fiber digital infrastructure platform that provides a 21 st Century alternative to traditional telecom networks. Recognized for four consecutive years as Canada's Fastest ISP with an industry leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the GM, Business & Wholesale Services, the Business Services Analyst Co-op Student will work as part of the Business / MDU Services team, to ensure great management of our Business Customer portfolio and processes. Working closely with the Business / MDU Services Team, this hands-on role will support the responsibility for all work in progress, customer sales and onboarding processes and will work closely with the Network Design, Construction, Field Operations and Customer Support Teams.

Responsibilities & Key Duties Include

Help create a financial model for network build costs to strategic business addresses
Help identify and prioritize economic business network builds
Compile business prospect lists for the sale representatives and track calling efforts
Track and report on financial performance for the business team – revenue, net adds, disconnects
Track sales funnel and created subscriber and revenue forecasts
Reporting on business customer base: total revenue, subscribers, product mix
Renewal Management Tracking and Reporting
Disconnect Management Tracking and Reporting
MDU / HOA Property Right of Access Agreement Tracking and Management Tracking
Help create a financial model for network build costs to strategic business addresses
Help identify and prioritize economic business network builds
Compile business prospect lists for the sale representatives and track calling efforts
Track and report on financial performance for the business team – revenue, net adds, disconnects
Track sales funnel and created subscriber and revenue forecasts
Reporting on business customer base: total revenue, subscribers, product mix
Renewal Management Tracking and Reporting
Disconnect Management Tracking and Reporting
MDU / HOA Property Right of Access Agreement Tracking and Management Tracking

Education

Students in the following programs will be preferred:

Business / Commerce Degree Programs
Math Specialties

Experience

Very Strong Excel Skills
Strong computer skills, including Microsoft Office (Outlook, Word, PowerPoint)
Excellent organizational skills
Strong time management skills, with the ability to handle multiple on-going priorities
Ability to handle confidential and non-routine information with discretion and professionalism
Highly professional and diplomatic, with a very positive disposition
Ability to take initiative and work under pressure with minimal supervision
Natural interpersonal and communication skills
Ability to work effectively and prioritize tasks.
Positive attitude and willingness to learn and adapt.
Experience working in a diverse and inclusive environment.

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity

In every decision we make, we think through the customer's lens. We know that anticipating and exceeding their expectations isn't just good service—it's the foundation of who we are. By staying deeply connected to our customers' needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.