Business Development Representative- Bilingual French/English, Staples Promotional Products

Job Description

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

The Acquisition Account Manager is responsible for driving new business growth through lead generation, prospecting, and consultative selling of program-based solutions. This role focuses on identifying client needs and positioning our full-service capabilities, including design, sourcing, fulfillment, and ecommerce. Success requires strong relationship-building with corporate, marketing, HR, and procurement stakeholders, as well as effective collaboration with internal teams and the ability to manage opportunities through the sales cycle using CRM tools. Driving the SPP Canada business development pipeline and owning targets for invoiced new business.

What You’ll Be Doing

• Prospecting and acquiring new accounts, with emphasis on Canada’s Fortune 500 companies and other strategic targets.
• Maintaining a deep understanding of SPP capabilities, brand positioning, product offerings, and operational processes.
• Translating customer needs into clear solutions and managing proposal development, negotiation, and contracting to secure new account wins.
• Developing and delivering high-impact pitches and proposals, and leading RFP responses independently or in collaboration with Staples Canada, SPP Global, and HQ teams.
• Partnering cross-functionally with Sales, Marketing, Merchandising, Creative, Graphics, and Account Services to support pitches and ensure smooth onboarding of new accounts.
• Coordinating with Sales Enablement to identify margin opportunities and maximize profitability across deals.
• Managing opportunities through the sales cycle using CRM tools (Salesforce) for pipeline management and revenue forecasting.
• Effectively balancing outreach, meetings, and follow-ups in a fast-paced, target-driven environment.

What You Bring to the Table

• Expertise in lead generation, prospecting, and client acquisition to identify and qualify new business opportunities (promotional programs, employee engagement kits, branded merchandise solutions).
• Strength in program-based selling with the ability to position SPP’s full-service capabilities (design, sourcing, fulfillment, ecommerce stores).
• Excellent relationship-building skills with corporate clients, marketing teams, HR departments, and procurement groups.
• Consultative sales and negotiation abilities to uncover client needs, propose innovative solutions, and close multichannel programs.
• Awareness of market trends to identify growth opportunities.
• Outstanding communication and presentation skills for pitches, proposals, and stakeholder updates.
• Cross-functional collaboration skills with internal design, merchandising, sourcing, and account management teams.
• CRM proficiency (Salesforce) for managing pipeline, opportunities, and sales activities.
• Strong business acumen, strategic planning, and negotiation skills.
• Effective time management and organization to balance multiple priorities.
• Project coordination skills to support onboarding of new clients.
• Adaptability and resilience in a fast-paced, target-driven environment.

Basic Qualifications

• Must be bilingual in French and English (both written and verbal).
• Bachelor’s Degree or college diploma in sales, marketing, business, or equivalent work experience in a B2B sales environment.
• 3+ years of relevant experience in sales or customer service

Preferred Qualifications

• Promotional products expertise with an understanding of branded merchandise, corporate gifting, and custom product solutions

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! https://careers.Staples.Com/Staples-Life/Benefits

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.