Bilingual Technical Customer Support Specialist - English & Spanish

Job Description

<p><strong>Software International (SI)</strong> supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a <strong></strong>B<strong>ilingual Technical Customer Support Specialist - English & Spanish- Remote</strong> for our IT Financial Services SaaS client for their North American/South American operations.</p> <p></p> <p><strong>Role</strong>: Bilingual Technical Customer Support Specialist - English & Spanish- Remote</p> <p><strong>Type:</strong> Fulltime, Perm</p> <p><strong>Salary Range:</strong> $70,000 - $77,000 CAD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days</p> <p><strong>Location: </strong>remote - client is based in Toronto, ON</p> <p>Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in North and South America. The head office is based out of Toronto, ON.</p> <p><strong>Role Overview</strong></p> <p>Our client is seeking a <strong>Bilingual Technical Customer Support Specialist - English & Spanish- Remote</strong> to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.</p> <p>As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.</p> <h3><strong>Key Responsibilities</strong></h3> <ul><li>Lead onboarding processes for new clients, including training on system features and functionality.</li></ul> <ul><li>Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.</li></ul> <ul><li>Respond to customer inquiries and resolve technical issues in a timely and professional manner.</li></ul> <ul><li>Provide proactive support to ensure ongoing customer satisfaction.</li></ul> <ul><li>Assist with testing and validation of new features or updates to the software.</li></ul> <ul><li>Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.<br></li></ul> <h3><strong>Qualifications & Requirements</strong></h3> <ul><li>Prior experience in the <strong>cash processing</strong> or <strong>cash-in-transit</strong> industries is a strong asset.</li></ul> <ul><li>Strong analytical and problem-solving skills.</li></ul> <ul><li>Excellent verbal and written communication skills - <strong>Fluency in both English and Spanish</strong></li></ul> <ul><li>Ability to work independently and effectively in a remote work environment.</li></ul> <ul><li>Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.</li></ul>