Bilingual Field Coordinator

Job Description

Celebrating 54 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, and an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting a Bilingual Field Coordinator, to join our headquarters located in Thornhill, ON.

A career with us offers:

• A fun, fast paced culture
• Opportunities to grow and develop your career
• On-going industry training programs and professional development opportunities
• A workplace that supports workplace diversity, equity and inclusion
• A strong promoter of women in the automotive industry
• The chance to work with some of the best in the business!

Position Summary:

The Bilingual Field Coordinator is primarily responsible for providing support to the National Sales Team by assisting the Field Team with their daily operational requests and working with the team to meet the sales objectives. This position is conveniently located at Sym-Tech’s Home Office (Thornhill, Ontario) and is a hybrid role (currently Tues-Wed-Thurs in office).

Position Functions:

• Provide best in class support and assistance to the Field Sales Team
• Assist in corresponding with members of the sales team via phone or email
• Daily administration and coordination of Sales Support activities\
• Liaise with the sales team to coordinate in-field support and follow up as needed
• Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders
• Coordinate new account set ups and support in on-going account management
• Maintain a strong knowledge of Sym-Tech products
• Accurately complete appropriate documentation for each transaction (including keeping the CRM / Case Management System records up to date)
• Adapt quickly to systems changes and/or modifications
• Additional duties, tasks and/or projects as required by management, such as managing incentive contests, arranging travel and hotel, updating standard operating procedure documentation, ad-hoc reports, etc.

Minimum Qualifications & Competencies:

• Bilingual, English and French
• Ideally 2 years in a customer service/administration/sales support type role
• Strong written and oral communication skills
• Strong customer service, interpersonal and relationship-building skills
• Strong multi-tasking, organizational, time management and problem-solving skills
• Strong team building skills, to work well within a close team environment – self- sufficient, resourceful and work well with minimal supervision
• Proficient in the MS Office suite
• Strong follow up skills and keep all stakeholders updated on the status of requests
• Ability to demonstrate a high degree of professionalism
• Strong attention to detail and ability to produce high quality, accurate work

Position Type: NEW