Bilingual Customer Service Representative

Job Description

Position: Bilingual Customer Service Representative

Job Type: Full-Time, Permanent

Location: Remote (Canada-based)

Schedule: Monday to Friday — choose one of the following shifts:

• 8:00 AM – 4:00 PM EST
• 9:00 AM – 5:00 PM EST
• 12:00 PM – 8:00 PM EST

(Average of 40 hours per week)

Compensation: $19.35 CAD/hour

Start Date: Immediate (based on candidate availability)

The Big Picture: Meaningful Connections Start With You

As the first point of contact for clients at Insight Pest Solutions, you'll set the tone for every interaction. Whether through a phone call or digital message, your positive energy, empathy, and problem-solving mindset will help deliver tailored solutions that meet each client's unique needs. By consistently delivering outstanding service, you'll play a key role in building trust, strengthening long-term client relationships, and upholding our reputation for excellence in customer care.

Position Summary - Responsibilities:

• Receive and handle inbound calls in a timely and professional manner
• Deliver first-class customer experiences answering questions and providing information in response to concerns and requests.
• Offer alternative solutions where appropriate with the objective of retaining the clients' business
• Investigate, probe, and resolve inquiries and complaints. Update appropriate databases as required.
• Manage and maintain CRM systems and databases
• Complete outbound calls to clients on an as needed basis.
• Liaise with the appropriate department representatives to address any customer concerns or inquiries
• Ensure all requests comply with existing policies and procedures prior to processing.
• Enjoy fast-paced days full of problem solving by connecting with client calls
• Perform other tasks assigned by the direct supervisor as, and when, required.

What You'll Bring:

• 1+ years of experience working in a call centre environment
• Self motivated individuals who are able to work with little supervision
• Possesses excellent verbal and written communication skills
• Empathetic and professional towards customers
• Strong organizational skills and the ability to multitask
• Possesses an eagerness to learn and work in a team setting
• Robust ability to problem solve under pressure and seek support when appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative lens
• Must be proficient in both French and English

REQUIREMENTS

• A private, quiet, distraction-free, workspace with a door you can shut and work without interruption
• Disciplined work ethic - a self-starter with the ability to work independently in a fast-paced environment
• Individual headset equipment is preferred
• Access to a personal laptop and/or computer
• Internet Download Speed of 50 Mbps or greater
• Internet Upload Speed of 15 Mbps or greater
• Connection has less than 100ms of latency (ping)
• Hotspots, dial-up and wireless connectivity are not acceptable connections.

Insight Pest Solutions is the fastest growing residential home service company in Canada. With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities. As a company, we're constantly improving and expanding our services through ongoing research and development for more environmentally sensitive products, safer methodology, applications, and creative ways of doing business.

Insight offers homeowners a pest prevention and home maintenance package that will remove and prevent mosquitoes, ants, wasps, ticks, spiders, and mice from entering homes through a seasonal maintenance program. To meet the needs of our clients, we are constantly seeking and challenging new ways that redefine service delivery and expectations.Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion.

Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.