Bilingual Customer Service Representative

Job Description

Bilingual Customer Service Representative (Insurance)



Advance your career in a stimulating bilingual role at the heart of the insurance industry. A hybrid work environment, diverse responsibilities, and daily interactions with a varied clientele await you in this dynamic and professional position.



What is in it for you:




• Salary: 60K–65K, based on experience.


• Permanent full-time position, 37.5 hours per week.


• Schedule: Monday to Friday, 8 am to 4 pm. or 9 am. to 5 pm.


• Hybrid work arrangement: 3 days in office, 2 days remote.


• 3 weeks of vacation starting in the first year.


• Group insurance program.


• Group RRSP program with employer contribution of up to 4%.


• Annual wellness program valued at $500.



Responsibilities:




• Prepare and issue billing.


• Process policyholder and client requests in a timely manner.


• Enter and update information in databases.


• Prepare and send documentation related to renewals or onboarding of new clients.


• Perform filing and record management, primarily in electronic format.


• Contribute to the continuous improvement of work processes and procedures.


• Perform any other related tasks as required.



What you will need to succeed:




• College diploma or equivalent training.


• 2–3 years of experience in a similar role, ideally in a semi-automated environment.


• Experience in the insurance industry is a strong asset.


• Bilingual in English and French to communicate effectively with clients and partners outside Quebec.


• Knowledge of a third language is considered an asset.


• Strong proficiency with Microsoft Office.


• Satisfactory results on required language and computer skills tests.


• Strong ability to learn quickly and adapt.


• Attention to detail and a high level of accuracy in task execution.


• Ability to manage priorities and meet tight deadlines.


• Autonomy, initiative, and professionalism in follow-ups.


• Excellent interpersonal and communication skills.


• Strong customer service orientation and commitment to client satisfaction.


• Ability to handle manual tasks while providing practical solutions to problems.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.



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