Bilingual Customer Care Representative

Job Description

Start Date: January 12, 2026



Bilingual Customer Care Representative (Insurance)  



Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture, and potential for permanent conversion.



What is in it for you:




• Hourly salary of $24.96.


• 6-month contract with the potential for permanent employment.


• Hybrid model: Work on-site Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.


• Candidates may also choose to work full-time in the office, if preferred.


• Standard schedule: 37.5 hours per week, full-time position.


• Shift times vary between 9:00 AM and 9:00 PM AST, Monday to Friday, with rotating weekly schedules to accommodate clients across Canadian time zones.



Training schedule:




• Training lasts 9 weeks, including a nesting period.


• Training hours are from 9:00 AM to 5:00 PM AST, Monday to Friday.


• Following training, candidates transition to regular rotating shift schedules.


• Candidates must be available to attend on-site on a Monday to pick up equipment before training begins.



Responsibilities:




• Respond to a high volume of inbound calls (approximately 50 per day) from internal and external clients.


• Provide accurate and timely information regarding group insurance plans, products, and services.


• Navigate multiple systems and tools to research and resolve client inquiries efficiently.


• Demonstrate empathy, professionalism, and excellent interpersonal skills during every interaction.


• Collaborate with team members and maintain a positive, customer-first attitude.


• Participate actively in a 9-week paid training program (including nesting period) to ensure success.


• Maintain a secure, private, and distraction-free remote workspace as part of hybrid setup.


• Adhere to rotating weekly schedules to support clients in various time zones across Canada.


• Follow confidentiality protocols and data protection practices in every aspect of the role.


• Meet key performance indicators and contribute to a high-performing, inclusive team.



What you will need to succeed:




• High school diploma required. Post-secondary education is considered an asset.


• 1+ year of experience in customer service, preferably in a contact center, retail, or service industry.


• Comfortable working in a fast-paced, changing environment.


• Excellent problem-solving and decision-making abilities.


• Strong communication and interpersonal skills.


• Demonstrated ability to learn and apply new information quickly.


• Familiarity with Microsoft Office applications (Outlook, Teams, etc.) and multitasking across systems.


• Experience in insurance, group benefits, or financial services is a strong asset.


• Previous experience using Salesforce is considered an advantage.


• Bilingual in English and French to support clients in both languages.


• Excellent written and verbal communication skills.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



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