Applications Specialist - Aftermarket Service & Solutions

Job Description

At CGIS, we’re proud to be a Canadian leader in high-performance valves and automation, and even prouder of our people. We’re looking for an Applications Specialist to play a key role within our Service & Aftermarket team, supporting customers with technical expertise, reliable solutions, and exceptional service.

In this role, you’ll be deeply involved in aftermarket service, repair, and solutions of valve and automation products, acting as a trusted advisor to our customers. You’ll manage service opportunities end to end, from understanding customer needs and developing technical solutions, to preparing quotations, supporting execution, and closing the loop with final reports and sale finalization. This is a highly collaborative position, working closely with sales, service partners, and internal teams to improve reliability and deliver real value to our customers.

What you’ll do

• Prepare quotations and repair reports that clearly support recommended solutions
• Manage service cases from initial request through completion and final documentation
• Partner closely with sales, service teams, and customers to drive profitable growth, creating a win-win for CGIS and its customers
• Support site visits, troubleshooting, and continuous improvement initiatives
• Collaborate with planning and operations teams to maintain appropriate spare parts inventory and support customers with their critical spare needs
• Deliver an exceptional customer experience while strengthening CGIS’s service reputation

About you

• 5+ years’ experience with industrial valves and/or automation
• Engineering degree (Electrical, Mechanical, Process) or equivalent experience
• Working knowledge of QA/QC requirements; Destructive, and non-destructive testing requirements
• Experience serving industries such as mining, oil & gas, power, water/wastewater, or pulp & paper is an asset
• Excellent interpersonal skills; ability to develop meaningful working relationships with customers, vendors, and colleagues
• Strong technical aptitude, attention to detail, and the ability to deliver effective solutions to customer needs
• A collaborative mindset and passion for learning and problem-solving

Why CGIS

At CGIS, we don’t just sell valves, we solve complex problems and build lasting relationships. When you join our team, you become part of a values-driven company that genuinely cares about its people. We offer more than just a job; we provide a supportive environment where you can grow your career, enjoy work-life balance, and have a little fun along the way. Plus, you’ll enjoy:

• Comprehensive Benefits: Company-paid extended health, dental, vision, and paramedical coverage
• Financial Support: RRSP matching and annual profit sharing
• Work-Life Balance: Paid sick and personal days, plus two “Sunny Fridays or Mondays” to extend your weekend
• Generous Time Off: A competitive vacation package
• Well-Being: Access to an Employee & Family Assistance Program and Cost Plus Benefits to promote personal health
• Career Development Opportunities, including a Tuition Reimbursement program
• Extras: Costco membership, employee referral bonuses, company events, and more

If you're looking for a rewarding role with a vibrant and growing company, and your skills and background meet the criteria above, we'd love to meet you! Submit your resume and, optionally, a short cover letter telling us a little more about yourself.