Appian Architect

Job Description

About us:

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Job Summary:

We are looking for an Automation Visionary and Appian Architect who brings more than just deep technical expertise—someone who can craft a compelling architectural vision and roadmap that aligns with business strategy and enterprise digital transformation goals. As a key architectural leader, you will partner with business stakeholders, transformation leaders, and cross-functional teams to shape the future of automation, translating business aspirations into scalable Appian-based solutions. This is not just an architect role—it’s a strategic leadership opportunity to drive innovation, inspire teams, and influence enterprise direction.

Key Responsibilities:

• Define and communicate the architectural vision for Appian solutions that aligns with the broader digital and automation strategy of the organization.
• Serve as a strategic partner to business and IT leaders, shaping the automation roadmap in line with business objectives and innovation agendas.
• Provide architectural thought leadership across enterprise automation initiatives, identifying opportunities for platform reuse, AI integration, and operational efficiencies.
• Lead end-to-end solution architecture on the Appian platform, ensuring alignment with performance, scalability, and security standards.
• Translate complex business needs into intuitive Appian workflows and user experiences, bringing clarity to ambiguity.
• Guide architectural design reviews, solution feasibility assessments, and technology evaluations.
• Establish and promote best practices, Appian design standards, and governance frameworks across squads and delivery partners.
• Oversee the Appian delivery lifecycle: from ideation, discovery, and architecture through build, test, and scale.
• Actively mentor and build internal capabilities through a federated Appian practice.
• Drive continuous innovation by leveraging Appian’s AI/ML capabilities, low-code features, and intelligent integrations with external platforms.
• Collaborate with DevOps to define and implement CI/CD pipelines and quality gates tailored for Appian applications.
• Ensure all delivered solutions are compliant with enterprise security, privacy, and regulatory guidelines.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 12+ years of overall IT experience with a strong foundation in solution architecture and enterprise applications.
• 7+ years of hands-on experience in Appian BPM with proven success in delivering large-scale, enterprise-grade applications.
• Appian Level 2 & Level 3 certifications (mandatory).
• Expertise in designing advanced SAIL interfaces, process models, records, reports, and smart services.
• Strong knowledge of integration patterns, REST/SOAP APIs, and middleware.
• Experience building DevOps-enabled delivery pipelines (CI/CD, test automation).
• Demonstrated ability to lead cross-functional teams in Agile and scaled Agile environments.
• Excellent communication and stakeholder engagement skills, with a natural ability to influence at all levels.
• Strategic mindset with a passion for innovation, simplification, and continuous improvement.