Analyst, Senior IT Business

Job Description

Requisition ID: 19844

Department: Finance and Corporate Services Dept.

Service: Information Technology Services

Branch: Applications Management Branch

Employment Type: 1 Full Time Temporary Position (Up to 2 Years)

Work Hours: 35.00 hours per week

Affiliation: CIPP

Salary Information: $93, $114,097.62 annually (2025 rates of pay)

Location: 100 Constellation, Nepean

City: Ottawa, ON

Job Category: Information Technology

Application Close: 03/12/2025

Job Summary

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

You serve as the primary interface between ITS and clients and manage that relationship. You are also responsible for providing strategic business analysis of new or changing client requirements, including leveraging the use of current City IT applications or other solutions, and identifying and maximizing other resource efficiencies for ITS.

You are additionally responsible for scoping, managing or undertaking small scale client projects.

Education And Experience

Completion of 4 year university degree in business administration, computer science, engineering or other related field

Minimum of 5 years of experience in business applications and systems analysis

Knowledge of, and experience with, the City's IT infrastructure and business applications is desirable

KNOWLEDGE

Business analysis practices and techniques, including the methods, practices and tools used in requirements definition, and business process review, design and re-design
Client relationship management
Technical acumen and aptitude
The mandates, responsibilities, operations and business contexts of client groups
Project management methodologies and tools
Current and emerging best practices and technical solutions used in business analysis, process design, client relationship management, and the clients' business line(s)
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Experience and knowledge working with IT Service Management platforms would be preferred
Knowledge and understanding of ITIL practices such as Service Request Management, Incident Management, Change Enablement, and Service Configuration Management would be considered an asset
Experience working on large upgrade/replacement projects involving IT systems would be considered an asset

Competencies, Skills And Abilities

Critical and conceptual thinking skills, and the ability to analyze functions, issues and problems within a team environment and develop realistic and innovative solutions
Problem-solving skills
Relationship building skills
Communicate effectively with users, managers, IT staff and system suppliers, including the ability to bridge knowledge/understanding gaps between IT specialists and departmental management/end users
Proactively look beyond stated problems, and identify and address implications to other areas of the business and organization, or other business applications
Write reports and documents, including functional specifications, user guides and other training/reference documents
Plan, set priorities and organize work
Research skills
Facilitation skills
Skills in operating a personal computer and using different types of software that relate to the job
Strong interpersonal skills
Strong focus on client-service and client satisfaction
Work independently, and as a member of a team
Work well in an environment of deadlines, multiple demands and changing (and sometimes competing) priorities
Tact, diplomacy and professionalism

What You Need To Know

Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: ) at , extension 47411 Employee Service Centre at extension 12211 or via email at esc- .