Accident Benefits Claims Advisor, Western Region

Job Description

Accident Benefits Claims Advisor, Western Region

2 days ago Be among the first 25 applicants

Responsibilities

• Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, ensuring compliance with applicable legislation and internal guidelines.


• Maintain clear, timely, and empathetic communication with clients, providing regular updates, addressing inquiries, and guiding them through each step of the claims process.


• Identify and resolve challenges that may arise during the claims journey, always prioritizing the best interests and well‑being of the client.


• Collaborate effectively with internal departments and external stakeholders—including medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution.


• Manage dispute resolution processes where applicable, ensuring fair and timely outcomes while maintaining professionalism and integrity.


• Apply sound reserving practices and ensure accurate and timely issuance of claim payments in accordance with company standards.

Qualifications

• College diploma in a related field.


• A minimum of three years of relevant experience in accident benefits or claims handling experience.


• Other combinations of qualifications and relevant experience may be considered.


• CIP designation or enrolled in a program.


• Intermediate knowledge and understanding of regulatory and contractual obligations under the Alberta Insurance Act.


• Intermediate knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles.


• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients.

What we offer*

• Competitive salary and annual bonus.


• 4 weeks of flexible vacation starting in the first year.


• Defined benefit pension plan that provides predictable, stable income throughout retirement.


• Group insurance including telemedicine.


• Reimbursement of health and wellness expenses and telework equipment.


• Benefits apply based on eligibility criteria.

What You Bring To The Table

• College diploma in a related field.


• A minimum of three years of relevant experience in accident benefits or claims handling experience.


• Other combinations of qualifications and relevant experience may be considered.


• CIP designation or enrolled in a program.


• Intermediate knowledge and understanding of regulatory and contractual obligations under the Alberta Insurance Act.


• Intermediate knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles.


• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients.

Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales

Industries

Banking

Unposting Date

2025-12-15

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Finance and Sales


• Banking

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